About this programme

This practical training is designed to equip administrative professionals with the knowledge and skills required to support digital transformation initiatives while ensuring effective information governance across the organization. The training covers digital workplace technologies, electronic records management, information governance frameworks, data privacy, cybersecurity awareness, document lifecycle management, regulatory compliance, and digital collaboration tools. Through practical exercises, case studies, and real-world applications, participants will learn how to manage digital information securely, improve administrative efficiency, and contribute to organizational digital transformation.

Duration

5 Days

Who Should Attend

Administrative officers
Executive assistants
Office managers
Records and information officers
Personal assistants
Administrative managers
Office administrators
Business support professionals

Learning outcomes

What you'll walk away with

By the end of the training, participants will be able to:

Understand the principles of digital transformation and information governance.
Manage digital records and documents throughout their lifecycle.
Apply information governance and records management best practices.
Strengthen data privacy, cybersecurity awareness, and regulatory compliance.
Utilize digital collaboration and document management tools effectively.
Support organizational digital transformation initiatives.

Course modules

What we cover, module by module

Module 1: Introduction to Digital Transformation

Digital transformation concepts
The evolving role of administrative professionals
Digital workplace technologies
Case Study: Successful digital transformation in administrative functions
Practical: Assessing digital readiness in the workplace

Module 2: Information Governance & Digital Records Management

Information governance principles
Electronic records and document lifecycle management
Document classification and retention policies
Case Study: Implementing an information governance framework
Practical: Developing a digital records management plan

Module 3: Data Privacy, Cybersecurity & Compliance

Data protection and privacy regulations
Cybersecurity awareness for administrators
Information security best practices
Case Study: Managing information security risks
Practical: Identifying and mitigating information governance risks

Module 4: Digital Collaboration & Workflow Management

Cloud collaboration platforms
Digital document sharing and approvals
Workflow automation tools
Case Study: Enhancing collaboration through digital technologies
Practical: Designing a digital administrative workflow

Module 5: Implementing Information Governance Strategies

Governance policies and procedures
Change management and user adoption
Measuring digital transformation success
Case Study: Building a sustainable information governance programme
Practical: Developing a digital transformation and information governance action plan

Impact

Where the change lands

Individual Impact

Enhanced knowledge of digital transformation and information governance.
Improved skills in managing digital records, data security, and collaboration tools.
Increased ability to support secure and efficient administrative operations.

Organizational Impact

Improved information governance and regulatory compliance.
Enhanced security and management of digital information assets.
Streamlined administrative processes through digital technologies.
Increased operational efficiency and successful digital transformation initiatives.