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Ideal Workplace Solutions

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Ideal Workplace Solutions (IDEAL) Terms and Conditions

Last updated: 2026-05-09

Introduction

The following constitute the terms and conditions to which applicants agree when booking any Ideal Workplace Solutions training courses. Throughout these terms, (IDEAL) stands for Ideal Workplace Solutions. Ideal Workplace Solutions reserves the right to review and update these periodically.

Parties

These Terms and Conditions are entered into between Ideal Workplace Solutions (IDEAL), whose principal place of business is located at Busia Road, Gate 29, 1st Floor, Nairobi, Kenya, and the User or Customer who is booking any Ideal Workplace Solutions training courses.

Acceptance of Terms

By accessing, using, making a purchase, or booking any Ideal Workplace Solutions training courses, the User acknowledges and agrees to be bound by these Terms and Conditions. If the User does not agree with any part of these terms, they should not proceed further with the booking or use of the services.

Key Terms and Definitions

Ideal Workplace Solutions (IDEAL)

Refers to the corporate training organization providing training courses and services as described in these Terms and Conditions.

User or Customer

Refers to the individual or entity booking any Ideal Workplace Solutions training courses.

Training Courses

Refers to the educational programs, courses, or services offered by Ideal Workplace Solutions.

VAT

Value Added Tax, a consumption tax levied on the value added to goods and services.

Services Offered

Ideal Workplace Solutions offers a range of professional training courses and educational services designed to enhance the skills, knowledge, and competencies of participants. Courses may be delivered through face-to-face sessions, online platforms, webinars, or other suitable mediums.

Registration

When booking a training we require you to register and provide us with certain information about yourself. You agree to provide true, accurate, current and complete information as prompted by the registration form.

  1. Training can be booked via the booking forms available on our website https://idealworkplacesolutions.org/.
  2. On submission, you will receive an automated summary email of your selection.
  3. Ideal Workplace Solutions will confirm your booking by email, together with information on how to start your learning.

Pricing and Payment

  1. Notice of new pricing will be given in advance, but Ideal Workplace Solutions reserves the right to change prices without notice.
  2. Training course fees include tuition, all relevant course materials, and for face-to-face courses, two refreshments and lunch per training day.
  3. Fees must be paid before the training is offered.
  4. Sales taxes (VAT) are charged at the applicable rate depending on the product and/or customer.
  5. We cannot invoice for fees, or accept payment, by installments.

Intellectual Property

All learning materials, whether on our website or at training day, are owned by Ideal Workplace Solutions. No training content may be copied, reproduced, uploaded, posted, displayed or linked to in any way, in whole or in part, without Ideal Workplace Solutions’ prior permission. Any such use constitutes an infringement of our intellectual property rights.

Behaviour and Special Requirements

Ideal Workplace Solutions will make every effort to accommodate special requirements notified in advance. We reserve the right to remove any delegate from training whose behaviour is deemed inappropriate. In such circumstances, no refund of fees will be made.

Cancellation Policy

Cancelling Your Booking

  • Cancellations must be notified to Ideal Workplace Solutions via email.
  • Cancellations received more than 7 days before the course start date will receive a full refund, minus a 20% (plus VAT) administration fee.
  • Cancellations received less than 7 days before the course will not be refunded.

Substituting Your Place

  • Substitutions made more than 7 days before the course incur no fee.
  • Substitutions made less than 7 days before the course will incur a USD 50 administration fee.

Transferring Your Booking

  • You can transfer your booking to the next available training course with the same content.
  • The transfer option only applies to the same course and must be specified at the time of transfer.

Cancellation by Ideal Workplace Solutions

  • Ideal Workplace Solutions reserves the right to cancel a training course in extreme circumstances.
  • We will try to reschedule the course and inform you of the new date and location.
  • If rescheduling is not possible, we will offer you an alternative or a free transfer to the next available course.
  • If none of the above options work for you, we will offer a full refund of your course fees.
  • Any travel costs incurred are your responsibility. Refunds will be processed within 28 days via bank transfer to the original payer.

Non-Attendance

If you fail to attend the course without prior notice, we will be unable to offer a refund or transfer.

Limitation of Liability

Ideal Workplace Solutions does not accept responsibility for anyone acting as a result of information or views expressed during training. Participants should take professional advice when dealing with specific situations.

Contact Us

If you have any questions about these Terms and Conditions, please contact us at outreach@idealworkplacesolutions.org.